Shipping policy

Order Processing

Orders are typically processed within 1–2 business days after they are placed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, promotional events, or public holidays, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

After your order has been dispatched, standard delivery typically takes approximately 4–8 business days.

The total estimated delivery time is approximately 5–10 business days from the date your order is placed, including both order processing and estimated transit time.

Business days are Monday through Friday and exclude weekends and public holidays.

Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, or other circumstances outside our control.

Shipping Destinations

We currently ship to addresses within the United States.

Available shipping options and destinations will be displayed at checkout.

We do not currently offer international shipping unless otherwise indicated during checkout.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping rates may vary depending on the destination and available delivery method.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking information.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

You can use the tracking information provided to follow the progress of your delivery.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us at info@thehairget.com as soon as possible.

We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be resent.

Shipping Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including:

Carrier delays
Severe weather conditions
Public holidays
High shipping volumes
Local delivery disruptions
Incorrect or incomplete delivery information

A delay does not automatically mean that an order has been lost.

If your order has not arrived within the estimated delivery timeframe, please contact us at info@thehairget.com with your order number.

Lost or Missing Orders

If your tracking information has not updated for an extended period or your order appears to be lost in transit, please contact us at info@thehairget.com.

We will review the available tracking information and assist you with the appropriate next steps.

If tracking shows that your package has been delivered but you cannot locate it, please first:

Check around the delivery location
Check with members of your household or building
Contact the shipping carrier using your tracking number

If you are still unable to locate the package, please contact our Customer Care team and we will review the situation.

Damaged Packages

If your order arrives damaged, please contact us at info@thehairget.com within 7 days of delivery and provide your order number along with clear photographs of the product and packaging.

Damaged or defective items will be handled in accordance with our Return & Refund Policy.