Refund policy

Due to the personal care nature of our products and for hygiene and safety reasons, all Hairget product sales are final.

We do not accept returns or exchanges once an order has been placed and shipped, including products that are unopened or unused.

Please review your order carefully before completing your purchase.

Returns and Exchanges

Hairget products are intended for personal use and direct application to the hair and scalp. For hygiene and safety reasons, we are unable to accept products back into inventory once they have been shipped to a customer.

Therefore, we do not accept returns or exchanges, whether the product has been opened, used, or remains unopened.

This policy applies to both individual products and product sets or bundles.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at info@thehairget.com within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product
  • Clear photos of the packaging, where applicable

After reviewing your request, we may provide a replacement, store credit, or refund, as appropriate.

You will not be required to return a damaged or defective personal care product unless specifically instructed by our Customer Care team.

Refunds

We do not provide refunds for:

  • Change of mind
  • Products ordered incorrectly by the customer
  • Unopened or unused products
  • Opened or used products
  • Individual preferences or dissatisfaction with the product
  • Differences in individual experience or results

Approved refunds are limited to circumstances such as damaged, defective, incorrect, or otherwise eligible orders determined by our Customer Care team.

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable, except where required by applicable law.

Order Cancellations and Changes

Please review your shipping address, product selection, and order details carefully before placing your order.

If you need to request a cancellation or modification, contact us at info@thehairget.com as soon as possible.

We cannot guarantee that an order can be cancelled or modified once it has entered processing or fulfillment. Once an order has been shipped, it cannot be cancelled.

Missing or Lost Orders

If your order has not arrived or tracking indicates a delivery issue, please contact us at info@thehairget.com.

Delivery-related claims will be reviewed separately in accordance with our Shipping Policy.

Customer Care

Email: info@thehairget.com

Customer Care Hours (Eastern Time — ET):
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: 11:00 AM–4:00 PM

We aim to respond to all customer inquiries within 24 hours.

Your Legal Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights that cannot be limited or excluded under applicable consumer protection laws.